Connecting Stripe & Going Live with an Event

Watch the full video here:

Step by step Instructions:

1. Open Ticketted and start the seller onboarding flow 0:01

• Go to ticketted.com and review the homepage.
• Click Start Selling in the top navigation.
• You’ll be redirected to the login page.
• Sign in with an existing account, or create a new one if needed.
• In the demo, the creator uses Continue with Google and selects their Google account.

2. Complete the onboarding checklist by creating your seller profile 0:56

• After signing in, you’ll land on the onboarding page with a checklist.
• The first required step is Create Seller Profile.
• Your seller profile is what event attendees will see as the organizer identity.
• Add as much detail as possible to build trust:
  • Organizer/business name
  • Description of what you do
  • Contact email
  • Phone number
  • Website
  • Terms and conditions
  • Privacy policy
  • Social links
• Choose a theme if desired, then click Create Profile.

3. Connect your payout account through Stripe 3:57

• The second onboarding step is Set up your payout account.
• Click the Stripe connection option and complete the requirements.
• You’ll be redirected to Stripe onboarding.
• If you already have a Stripe account, sign in and select it.
• If not, create a new Stripe account and continue through Stripe’s setup.
• Stripe may ask for:
  • Business type
  • Legal representative details
  • Bank account details
  • Contact details
  • ID verification in some cases
• Ticketted does not store your personal Stripe information; Stripe handles that directly.

4. Create your first event in sandbox mode 6:39

• The third onboarding step is Create your first event in sandbox.
• Open Create New from the navbar to access the event creation page.
• The form on the left shows required sections with warning icons.
• Fill in the event basics:
  • Event title
  • Short description
• Watch the live preview on the right update in real time.
• This helps you see exactly how the event page will look.

5. Build a rich event description and choose a category 8:15

• The description editor supports rich formatting, including:
  • Headings and subheadings
  • Bold and italics
  • Links
  • Images and videos
  • Tables
  • Numbered and bullet lists
  • Dividers
• Ticketted also includes AI writing tools to help generate content.
• Next, choose a category that best matches your event.
• Add any basic event info such as age restrictions or parking details.
• Save the basics to store the event in sandbox.

6. Add event details: agenda, date, venue, and ticket types 10:20

• Continue editing the draft event from Upcoming Events if needed.
• Add optional sections like:
  • Lineups for speakers or performers
  • Agenda for the event schedule
• Set the event date and time:
  • Single-day or multi-day events are supported
  • Choose start and end times
• Add a venue location.
• Configure tickets:
  • Ticket sale end date
  • Ticket types such as General Admission and VIP
  • Price for each ticket type
  • Total quantity available
  • Maximum tickets per buyer
  • Ticket images and descriptions
• You can also add add-ons if you want to sell extras like food or merch.

7. Configure checkout, fees, attendee fields, branding, and sponsors 13:52

• Decide whether to allow guest checkout.
• Choose how to handle fees before going live:
  • Pass fees to buyers
  • Split fees
  • Absorb fees yourself
• Add promo codes if needed.
• Set attendee guidelines, such as arrival instructions or behavior expectations.
• Add custom form fields to collect extra attendee info like phone number or allergies.
• Fill in branding details:
  • Terms and conditions
  • Disclaimer
• Add sponsors if you want to highlight partners.
• Upload event media such as a cover image or seating map.
• Save branding when finished.

8. Review the event and choose public or private visibility 18:35

• Go to the Review page to verify all event settings.
• Use Edit if you need to change anything.
• Choose whether the event is:
  • Public: listed on the site
  • Private: unlisted and accessible only by direct link
• Save the event as a draft first if you want to finish later.
• You can publish it later from the Upcoming Events page.

9. View the event page and test the sandbox checkout 19:36

• Open the event from Upcoming Events and click View.
• The event page shows all configured details:
  • Date and time
  • Location and map button
  • Description
  • Good-to-know section
  • Agenda
  • Guidelines
  • Terms and conditions
  • Disclaimer
  • Seller profile information
• The page is marked sandbox, meaning it is not live yet.
• Test the checkout flow by selecting tickets and proceeding to payment.
• Use the sandbox test code and a dummy postcode to complete the purchase.
• This confirms the checkout experience works as expected.

10. Switch the event to live and understand sandbox safety 21:49

• From the upcoming events page, click the option to switch to live.
• This will delete any test tickets purchased in sandbox.
• Verify the switch using the code sent to your email.
• Once verified, the event becomes live.
• You can then exit the dashboard and see the event listed publicly.
• If you switch back to sandbox, you’ll need to verify again.
• This verification step is a safety measure.

11. Wrap-up and support options 23:21

• In sandbox mode, the event will no longer appear on the public homepage.
• The video ends by confirming the full process for launching a first event.
• If you need help:
  • Contact support by email
  • Message the creator directly on the platform

Link to Loom

Watch the video on Loom